FAQ

Yes! All our products are designed, manufactured and assembled in Sweden. As much as possible of our materials are also sourced in Sweden, read more about how we try to be thoughtful around sustainability and how we source here: Thoughtful Sourcing

We currently ship to mainland USA, Canada, Norway, Japan and all the countries in the European Union, we are working on adding more countries as we go. If you are interested in our product and live outside of these countries, please reach out to us and we will see if we can arrange for a shipment to you!  

We have a flat rate shipping fee depending on where you are placing your order from: 

• USD: 10 USD  
• Canada: CAD 14
• European Union: EUR 8.95
• Sweden: 49 SEK 

For shipments inside of Sweden we use Schenker as the shipping partner, for the rest of the world we use UPS. 

Orders are normally sent out by our warehouse within 1-2 business days after payment confirmation (note that we have Swedish daytime hours in the warehouse). The total estimated delivery time is 5-10 business days, mostly depending on how far from Sweden you live.   

You can read more about deliveries on our shipping page.

For shipments to:

US/UK/Canada:
We ship DPP with Fedex to these countries. This means that we take care of all costs when it comes to tariffs/VAT and customs fees. Please note that if you send us a return from any of these countries, that the cost for the tariffs/VAT will be deducted from the price.

Norway:

We are registered for paying VAT in Norway with VOEC register nr: 3018709 and there is no tariffs for our products sold in Norway.

European Union: 

We are collecting and paying VAT for the products sold to end customers located in all the EU-countries, there are no tariffs on these sales either.  

Rest of the world:
For all other countries, we are able to ship products but the customer is themselves responsible for paying any local tariffs/VAT and or customs fees. P

After your order ships from our warehouse, you'll get an email with a tracking number. Use the link in the email or visit the carrier's website to track your order. Most of the questions regarding where your package is located the carrier will be most suitable to answer. Please contact us at hello@woxna.com if you haven’t received your e-mail with tracking information.  

At Woxna, we're proud to stand behind the quality of our hand tools and offer you a limited lifetime warranty. If your tool has an issue due to a material or production related defect, we’ll gladly repair or replace it at no cost to you. Limited in this case simply means that it doesn’t cover normal wear and tear such as cutting edges that will be worn down by normal use of the products.  

You can read more about our warranty here: Woxna Warranty